Privacy Policy

For the purpose of this privacy policy, “You/Your" refers to any website visitor, contractor or customer engaging goods and/or services of “We/Our/Us” being the entity trading as site owner or brand or the registered business owner.



SECTION 1 - WHAT WE DO WITH YOUR INFORMATION?

When you make a request for anything such as information, a consultation or a quote via the website, calendar/scheduling platform, email or phone - we obtain the personal information you directly provide us such as your name, phone number and/or email address. This is stored within the communication software, calendar or tool you used for the purposes of completing your request.

 When you browse our domain, the site automatically receives your computer’s internet protocol (IP) address and cookies in order to provide information that helps us understand functionality of the site with your browser and operating system. See more information below on analytics and cookies.

Email and phone communications: With your permission, we may send you emails about your request and relevant updates. This information is stored on domain host platform and/or email client software which is encrypted with standard S/MIME, SSL or TLS protocols within the software host’s platform.


SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to make a request or complete a transaction through the website forms, place an order, arrange consultation or request a refund, you consent to our collecting information and using it for that specific reason only.

If we ask for your personal information for any reason secondary to the above, we will either ask you directly for consent, or provide you with an opportunity to say no.


How do I withdraw my consent?

After a request or transaction is made, you may withdraw your consent to the collection, storage and/or use of your information at any time. You may make such a request by contacting:

privacy@mazepath.net


SECTION 3 - DISCLOSURE

We may disclose your personal information only if we are required by law to do so, or if you violate relevant software terms of service, a licence agreement or intellectual property that you do not hold rights for.


SECTION 4 - GOOGLE SITES & FORMS


Our site is built on Google Sites. They provide encrypted data storage and an automatic analytics platform that provides basic de-identified information about web traffic and activity.

Your data is stored through Google’s databases. They encrypt and store your data on a secure server behind a firewall, and this is covered by their privacy policy and terms of service.


SECTION 5 - PAYMENTS

If you choose a payment option via invoicing link or calendar booking, the payment is enabled by Stripe Payments Europe, Limited (SPEL) who handles your information as the payment gateway, independent of our website. SPEL is a certified PCI Service Provider of "Level 1". This is the strictest level of payment security certification available in the industry. They use best-in-business tools and practices to maintain an excellent level of security.

This includes TLS encryption for standard information transmission, and all card numbers are encrypted at rest with AES-256. Decryption keys and transmission processes are kept detached from encryption infrastructure and primary services including their website and API.



SECTION 6 - THIRD-PARTY SERVICES & LINKS

Aside from any information you directly provide them, the third-party providers we use including Calendly and Google services will generally only collect de-identified information to the extent necessary to allow them to perform standard services they provide.

Any relevant third-party service providers (such as domain analytics, booking systems, payment gateways and other payment transaction processors), have their own privacy policies in respect to the information you provide to them and we provide to them to enable your request or transaction.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by them.

Certain providers may be located, or have infrastructure, in a different jurisdiction. A request or transaction that involves a third-party provider may be subject to the laws of the jurisdiction(s) in which that service provider or its infrastructure is located.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.


Links

When you click on links on site, they may direct you away from our site. We are not responsible for the collection of data or privacy policies of externally linked websites and encourage you to read their privacy policies.


SECTION 7 - SECURITY & RETENTION

We make reasonable efforts to provide a level of security appropriate to the risk associated with the type of personal information collected and its associated request or use. We maintain technical and administrative measures designed to protect against unauthorised access, destruction, loss, alteration or misuse. Unfortunately, however, no data transmission or storage system can be guaranteed to be 100% secure. Nevertheless, we take all reasonable precautions including 2 factor authentication security on our devices and accounts, maintaining firewalls and cyber-security updates, data encryption, and follow industry best practices.

We retain your personal information as long as we are providing the request or services to you, for a period during which we reasonably expect to be executing your request or service provision. After we stop executing your request or service provision, we may need to retain your personal information to: 

In cases where we keep personal information, we do so in accordance with any limitation periods and statutory records retention obligations.


Cookies

Cookies are small text files in your computer’s browser directory, stored when navigating the internet. They enable web hosts to understand how users interact with a site and for things like storing your site preferences.

We do not actively use cookies, however these features are automatically enabled by site infrastructure providers and domain hosts via analytics services such as Google Analytics as indicated above. They are recorded to:

First party cookies: these cookies are placed and read by the site owner - Please note we have not set any for our website or services.

Third party cookies: these cookies are not set by us, but by other companies, like Google or social media platforms, for analytics purposes. 

Below is a description of the commonly used cookies and their purposes

For third party cookies, you can learn more by reviewing the third party entity’s privacy and cookie policies directly.


Necessary Cookies

Some cookies are essential to the operation a website to make it usable and secure by enabling functions like navigation and access to links. We have not configured any specific cookies however the ones automatically enabled by the site host involve:


Functionality - keeping our website working correctly, like showing you correct information per your selection.

Security - protecting information and transmission of data from unauthorised access or misuse.


Preference Cookies

Our website and services are not enabled to use preference cookies


Analytics Cookies

We do not actively set specific analytics cookies. Google Analytics and Google Sites are part of domain infrastructure services used for our website and enable:


Analysis and improvement of services - To ensure services work better for you, and to understand how people reach us.

Google Analytics will capture de-identified information about the use of our website and can populate a dashboard on trends and site activity. This service may also collect information regarding the use of other sites, apps and online resources connected to a visitor’s Google account or in their navigation history. You can learn about Google's practices on the Google website. 


Advertising Cookies

We do not set any advertising cookies. Our service providers or domain services may use cookies and similar technologies to direct ads to you when navigating to their services. Please see their cookies policy and privacy policy for more information.


Opting Out

We have already opted out of any non-essential cookies by not setting or engaging such functions on our site, with the exception of cookies that are necessary to provide you with our website, information and services. Your web browser may allow you to manage your cookie preferences, including to delete and disable cookies. 

We also recommend using anti-tracking technologies such as ad blockers, cookie blocking settings and privacy plugins for your browser. Also consider using a VPN connection to de-identify your browsing data should you desire further protection.



SECTION 8 - UPDATES TO THIS PRIVACY POLICY

We will periodically modify this privacy policy when the need arises; however we will indicate the currency of the policy on the website to assist you in identifying when review and/or changes occur. Updates will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of any new information about we collect and use, disclose or destroy it.

If our business is acquired or merged with another company, your information may be transferred to the new owners so that continued service can be allowed.


SECTION 9 - AUDIO/PHOTO/VIDEO MEDIA

From time to time, the site owner may conduct video interviews, take photographs, record video and/or audio recordings for publicity and advertising. This may occur at markets, pop-up shop locations, or other events. If this is to occur you will first be asked to sign a Media Release Form by the site owner or brand, the registered business owner and/or our employee or contractor. This will not occur without your consent or a signed media release form.


SECTION 10 - QUESTIONS, COMPLAINTS AND CONTACT 


If you would like to: 

then please do not hesitate to contact us via:

privacy@mazepath.net; or hello@mazepath.net

Or via social media contact points